TORCH Consultancy values excellence in search from entry to executive level, training, as well as consultancy for firms. Our founder has more than 30 years of experience in various sectors. We use our expertise in understanding our clients’ needs and helping them find talented leaders to lead their organizations. We specialize in identifying and sourcing talented executives primarily for marketing, sales, finance, risk, IT, audit, accounting and management verticals.

Our Services:

• Training
• Organization
• Recruitment
• Consultancy
• Human Resources

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POSITION : HUMAN RESOURCES MANAGER

OVERVIEW

The Human Resources Manager will play a critical leadership role, responsible for shaping and implementing the human resources strategy. This role is responsible for creating a positive workplace culture, ensuring compliance with labor laws, and supporting strategic business objectives through effective talent management. In addition to all, also the position demands a pioneering and visionary leader, capable of inspiring teams, collaborating cross-functionally, and making data-driven decisions that elevate the firm’s position as a leader in the e-commerce technology sector.

KEY RESPONSIBILITIES

• Creating and implementing HR strategies aligned with the company's overall goals
• Managing all HR processes, including recruitment, performance management, talent development, compensation, and benefits
• Planning and implementing organizational development projects • Developing programs to increase employee engagement and satisfaction
• Managing, guiding, and developing the HR team
• Monitoring compliance with legal regulations
• Providing regular reports and strategic recommendations to senior management
• Developing practices to strengthen the company culture
• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Manage the recruitment and selection process to attract and retain top talent.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital
• Oversee and manage performance appraisal systems that drive high performance
• Ensure legal compliance throughout human resource management
• Bridge management and employee relations by addressing demands, grievances, or other issues
• Maintain pay plan and benefits program
• Assess training needs and coordinate learning and development initiatives for all employees

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred
• At least 15 years of progressive human resources experience, with a proven track record in leadership roles, ideally within the technology or e-commerce sector
• Proven working experience as HR Manager or other HR Executive position minumum 5 years
• Knowledge of HR systems and databases
• Data-driven decision-making ability and strong analytical thinking skills
• Effective communication, leadership, and problem-solving skills
• Experienced in change management
• Excellent people management skills, communication, and leadership abilities.
• In-depth knowledge of labor law and HR best practices
• Strong decision-making and problem-solving skills
• Fluent in English

Önemli Not1: Veri tabanımızda sürekli bulunmak ve iş fırsatlarından yararlanabilmek için CV'lerinizi lütfen www.torchconsultancy.com adresinden veri tabanımıza kayıt etmeyi unutmayınız.

Önemli Not2: LinkedIn üzerinden elektronik olarak ileteceğiniz kişisel bilgileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuat çerçevesinde, Torch Consultancy tarafından yalnızca şirketimizden talep ettiğiniz hizmetlerin sunulabilmesi ve bu hizmetlerin sürekliliğinin sağlanması amaçlarıyla saklanabilecek, işlenebilecek ve verilen servisin gerektirdiği hallerde yurtiçinde ve yurtdışında yerleşik 3. kişilerle paylaşılabilecek olup, kişisel verileriniz hiçbir şekilde hukuka ve dürüstlük kuralına aykırı şekilde başkaları ile paylaşılmayacak ve işleme sebebi dışında başka amaçlarla kullanılmayacaktır. Kişisel verileriniz yalnızca işleme amacının gerekli kıldığı süre boyunca saklanacak olup talebiniz üzerine silinecek veya imha edilecektir. Detaylı bilgiye https://www.torchconsultancy.com/sp/kisisel-verilerin-islenmesi linkinden ulaşabilirsiniz. Bu işe başvurarak, özgeçmişinizin veritabanımızda yer almasını kabul etmiş olduğunuzu bildirmek isteriz.

TORCH Consultancy values excellence in search from entry to executive level, training, as well as consultancy for firms. Our founder has more than 30 years of experience in various sectors. We use our expertise in understanding our clients’ needs and helping them find talented leaders to lead their organizations. We specialize in identifying and sourcing talented executives primarily for marketing, sales, finance, risk, IT, audit, accounting and management verticals.

Our Services:

• Training
• Organization
• Recruitment
• Consultancy
• Human Resources

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POSITION : MARKETING MANAGER

OVERVIEW

The Marketing Manager will play a critical leadership role, responsible for shaping and implementing the marketing strategy to drive brand awareness, customer acquisition, and revenue growth. This position demands a pioneering and visionary leader, capable of inspiring teams, collaborating cross-functionally, and making data-driven decisions that elevate the firm’s position as a leader in the e-commerce technology sector.

KEY RESPONSIBILITIES

• Develop and Lead Marketing Strategy
• Design, implement, and own the overall marketing strategy aligned with the firm's business objectives and growth targets.
• Conduct market analysis and competitive research to identify opportunities, risks, and trends in the e-commerce software sector.
• Ensure consistent brand messaging and positioning across all channels and campaigns.

Brand Management

• Steward the firm brand, enhancing visibility and reputation in the marketplace.
• Oversee the development of brand guidelines and ensure their consistent application internally and externally.
• Identify and execute initiatives to differentiate the firm from its competitors.
• Digital Marketing & Demand Generation
• Drive digital marketing initiatives, including SEO, SEM, social media, content marketing, and email campaigns.
• Oversee the planning and execution of performance marketing strategies to generate qualified leads and boost online conversions.
• Collaborate closely with the sales team to optimize the lead funnel and ensure alignment on revenue goals. 
• Team Leadership and Development
• Build, coach, and mentor a high-performing marketing team with expertise across digital, content, creative, PR, and analytics. 
• Set clear goals and KPIs for team members, providing regular feedback and fostering a culture of accountability and innovation.
• Champion professional development and facilitate training opportunities for team growth.
• Content and Communication
• Develop and oversee a robust content strategy to educate, inform, and engage the firm’s target audience.
• Supervise the creation of thought leadership pieces, case studies, product documentation, press releases, and more.
• Maintain relationships with media, industry analysts, and influencers to amplify brand presence and manage external communications.

Product Marketing

• Work closely with product management and development teams to define product positioning, messaging, and go-to-market plans for new releases.
• Gather market and customer insights to inform product development and marketing tactics. 
• Develop launch campaigns that resonate with target customers and drive adoption.

Event Management

• Plan, coordinate, and execute marketing events such as conferences, webinars, trade shows, and customer summits. 
• Represent the firm at industry events, building relationships and identifying partnership opportunities.

Budget and Performance Management

• Prepare and manage the marketing budget, ensuring efficient allocation of resources.
• Track, analyze, and report on marketing performance metrics, adjusting strategies to optimize ROI.
• Collaboration and Cross-Functional Leadership
• Collaborate across departments—especially with sales, product, customer support, and executive leadership—to align marketing with overall business goals.
• Foster a culture of open communication and shared objectives.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Marketing, Business Administration, Communications, or a related field.
• At least 8-10 years of progressive marketing experience, with a proven track record in leadership roles, ideally within the technology or e-commerce sector.
• Expertise in digital marketing, brand strategy, and demand generation.
• Strong understanding of the e-commerce landscape, SaaS solutions, and B2B marketing best practices.
• Exceptional communication, presentation, and interpersonal skills.
• Proficient in leveraging analytics tools to drive insights and decision-making.
• Experience managing budgets and optimizing resource allocation.
• Proven ability to build, mentor, and lead high-performing teams.
• Fluent in English

KEY COMPETENCIES

• Strategic Vision: Ability to see the big picture, anticipate industry shifts, and steer the brand accordingly.
• Innovative Thinking: A creative approach to problem-solving and campaign development. 
• Results-Oriented: Driven by numbers, outcomes, and the achievement of ambitious targets. 
• Leadership: Inspires and motivates teams, with a focus on empowerment, collaboration, and excellence.
• Agility: Comfort with ambiguity and rapid change, adjusting strategies to capture emerging opportunities.
• Analytical Mindset: Skilled in interpreting data, measuring impact, and making evidence-based decisions.
• Customer-Centricity: Deep focus on understanding and serving the needs of the firm’s diverse client base.

Önemli Not2: LinkedIn üzerinden elektronik olarak ileteceğiniz kişisel bilgileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuat çerçevesinde, Torch Consultancy tarafından yalnızca şirketimizden talep ettiğiniz hizmetlerin sunulabilmesi ve bu hizmetlerin sürekliliğinin sağlanması amaçlarıyla saklanabilecek, işlenebilecek ve verilen servisin gerektirdiği hallerde yurtiçinde ve yurtdışında yerleşik 3. kişilerle paylaşılabilecek olup, kişisel verileriniz hiçbir şekilde hukuka ve dürüstlük kuralına aykırı şekilde başkaları ile paylaşılmayacak ve işleme sebebi dışında başka amaçlarla kullanılmayacaktır. Kişisel verileriniz yalnızca işleme amacının gerekli kıldığı süre boyunca saklanacak olup talebiniz üzerine silinecek veya imha edilecektir. Detaylı bilgiye https://www.torchconsultancy.com/sp/kisisel-verilerin-islenmesi linkinden ulaşabilirsiniz. Bu işe başvurarak, özgeçmişinizin veritabanımızda yer almasını kabul etmiş olduğunuzu bildirmek isteriz.

TORCH Consultancy values excellence in search from entry to executive level, training, as well as consultancy for firms. Our founder has more than 30 years of experience in various sectors. We use our expertise in understanding our clients’ needs and helping them find talented leaders to lead their organizations. We specialize in identifying and sourcing talented executives primarily for marketing, sales, finance, risk, IT, audit, accounting and management verticals.

Our Services:

• Training
• Organization
• Recruitment
• Consultancy
• Human Resources

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POSITION : HEAD OF CUSTOMER EXPERIENCE

THE FIRM is a leading provider of innovative e-commerce solutions, empowering businesses to thrive in the digital world. With a focus on cutting-edge technology, customer-centric strategies, and scalable platforms, THE FIRM has established itself as a trusted partner for thousands of businesses seeking to maximize their online potential. The mission is to drive digital transformation, enabling clients to achieve sustainable growth and success in a rapidly evolving marketplace. The FIRM has built a solid foundation for data mining and is seeking a HEAD OF CUSTOMER EXPERIENCE for this organization.

Key responsibilities

• Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and implement data-driven strategies
• At his/her past professional life, it is nice to have an experience in artificial intelligence implementation processes Key responsibilities (continue)
• At the FIRM, the Technical Support team plays a critical role in ensuring customer satisfaction and the smooth operation of the company's products and services. Their main focus is to assist clients with technical issues, provide guidance, and ensure that any problems are resolved in a timely and efficient manner. So, we are seeking the right candidate fits and can manage this role perfectly.
• Lead and manage Customer Service and Customer Experience teams, fostering a culture of excellence and customer-centricity
• Design and continuously optimize the end-to-end customer journey across all touchpoints to deliver a seamless, premium experience
• Oversee call center operations and communication platforms (IVR, CRM, chat, call routing) to ensure efficient and personalized interactions
• Develop and monitor KPIs for teams and individuals, ensuring performance aligns with strategic objectives
• Handle escalating customer issues and complaints with solution-oriented approaches, driving continuous improvement initiatives
• Collaborate with Product, Marketing, Operations, and Business teams to ensure customer experience strategies align with overall brand objectives.

Required Qualifications

• 10+ years leading multi-channel contact centers (phone, email, chat, social), with at least 7 years in leadership roles
• Strong strategic leadership with proven ability to develop high-performing teams and drive a customer-first culture
• Experience in process improvement, change management, and performance optimization
• Advanced analytical skills, data-driven decision making, and KPI management Required Qualifications (continue)
• Proficient in CRM, call center technologies, and MS Office; able to implement tech solutions effectively
• Excellent communication, negotiation, and presentation skills, influencing at all organizational levels, Strong written and verbal communication skills
• Bachelor’s degree in engineering, Business Administration, Management Information Systems, or a related field
• Excellent command of written and spoken English
• Native-level proficiency in Turkish
• Advance knowledge of MS Office applications and data analysis & reporting (Excel, Hot Spot, Sales Force)
• Strong analytical and problem solving & negotiation skills, communication skills and high sense of responsibility
• Collaborative team player with strong time management skills
• High level of energy and self-motivation to manage complex multinational tasks
• Resides in İstanbul Anatolian side is preferred

Önemli Not1: Veri tabanımızda sürekli bulunmak ve iş fırsatlarından yararlanabilmek için CV'lerinizi lütfen www.torchconsultancy.com adresinden veri tabanımıza kayıt etmeyi unutmayınız.

Önemli Not2: LinkedIn üzerinden elektronik olarak ileteceğiniz kişisel bilgileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuat çerçevesinde, Torch Consultancy tarafından yalnızca şirketimizden talep ettiğiniz hizmetlerin sunulabilmesi ve bu hizmetlerin sürekliliğinin sağlanması amaçlarıyla saklanabilecek, işlenebilecek ve verilen servisin gerektirdiği hallerde yurtiçinde ve yurtdışında yerleşik 3. kişilerle paylaşılabilecek olup, kişisel verileriniz hiçbir şekilde hukuka ve dürüstlük kuralına aykırı şekilde başkaları ile paylaşılmayacak ve işleme sebebi dışında başka amaçlarla kullanılmayacaktır. Kişisel verileriniz yalnızca işleme amacının gerekli kıldığı süre boyunca saklanacak olup talebiniz üzerine silinecek veya imha edilecektir. Detaylı bilgiye https://www.torchconsultancy.com/sp/kisisel-verilerin-islenmesi linkinden ulaşabilirsiniz. Bu işe başvurarak, özgeçmişinizin veritabanımızda yer almasını kabul etmiş olduğunuzu bildirmek isteriz.

TORCH Consultancy values excellence in search from entry to executive level, training, as well as consultancy for firms. Our founder has more than 30 years of experience in various sectors. We use our expertise in understanding our clients’ needs and helping them find talented leaders to lead their organizations. We specialize in identifying and sourcing talented executives primarily for marketing, sales, finance, risk, IT, audit, accounting and management verticals.

Our Services:

• Training
• Organization
• Recruitment
• Consultancy
• Human Resources

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POSITION : CRM MANAGER

THE FIRM is a leading provider of innovative e-commerce solutions, empowering businesses to thrive in the digital world. With a focus on cutting-edge technology, customer-centric strategies, and scalable platforms, THE FIRM has established itself as a trusted partner for thousands of businesses seeking to maximize their online potential. The mission is to drive digital transformation, enabling clients to achieve sustainable growth and success in a rapidly evolving marketplace.

The FIRM has built a solid foundation for data mining and is seeking a CRM MANAGER for this organization.

Key responsibilities

• Support digital project analysis, testing, and implementation of digital platforms, dealer automation systems, and internal portals; manage ERP integration projects; coordinate with vendors when necessary
• Analyze current business workflows, document requirements, develop process improvement proposals, and ensure alignment with sales and marketing teams
• Create functional/technical documentation, interpret business needs into technical requirements, and organize project meetings and follow-ups 
• Prepare regular and ad-hoc reports using Excel, Hot Spot, etc.; analyze sales, stock, dealer, and campaign data; perform data cleaning and validation
• Prepare and execute test scenarios, collect user feedback, support system improvements, and create user guides and training materials

Required Qualifications

• Bachelor’s degree in Engineering, Business Administration, Management Information Systems, or a related field
• Minimum 7 years of experience in business analysis & digital project management
• Excellent command of written and spoken English
• Native-level proficiency in Turkish
• Advance knowledge of MS Office applications and data analysis & reporting (Excel, Hot Spot)
• Strong analytical and problem solving & negotiation skills, communication skills and high sense of responsibility
• Collaborative team player with strong time management skills
• Strong written and verbal communication skills
• High level of energy and self-motivation to manage complex multinational tasks
• Resides in İstanbul Anatolian side is preferred

Önemli Not1: Veri tabanımızda sürekli bulunmak ve iş fırsatlarından yararlanabilmek için CV'lerinizi lütfen www.torchconsultancy.com adresinden veri tabanımıza kayıt etmeyi unutmayınız.

Önemli Not2: LinkedIn üzerinden elektronik olarak ileteceğiniz kişisel bilgileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuat çerçevesinde, Torch Consultancy tarafından yalnızca şirketimizden talep ettiğiniz hizmetlerin sunulabilmesi ve bu hizmetlerin sürekliliğinin sağlanması amaçlarıyla saklanabilecek, işlenebilecek ve verilen servisin gerektirdiği hallerde yurtiçinde ve yurtdışında yerleşik 3. kişilerle paylaşılabilecek olup, kişisel verileriniz hiçbir şekilde hukuka ve dürüstlük kuralına aykırı şekilde başkaları ile paylaşılmayacak ve işleme sebebi dışında başka amaçlarla kullanılmayacaktır. Kişisel verileriniz yalnızca işleme amacının gerekli kıldığı süre boyunca saklanacak olup talebiniz üzerine silinecek veya imha edilecektir. Detaylı bilgiye https://www.torchconsultancy.com/sp/kisisel-verilerin-islenmesi linkinden ulaşabilirsiniz. Bu işe başvurarak, özgeçmişinizin veritabanımızda yer almasını kabul etmiş olduğunuzu bildirmek isteriz.

TORCH Consultancy values excellence in search from entry to executive level, training, as well as consultancy for firms. Our founder has more than 30 years of experience in various sectors. We use our expertise in understanding our clients’ needs and helping them find talented leaders to lead their organizations. We specialize in identifying and sourcing talented executives primarily for marketing, sales, finance, risk, IT, audit, accounting, management verticals.

Our Services:

• Training
• Organization
• Recruitment
• Consultancy
• Human Resources

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POSITION : HEAD OF IT

The FIRM that we are consulting is a leading provider in Turkey’s energy markets for many years. As part of a global Energy group, The FIRM is committed to sustainable energy solutions, technological innovation, and operational excellence. With a nationwide presence and a reputation for reliability, The FIRM is a trusted partner to millions of households and businesses. The FIRM’s IT organization has laid a strong foundation for digital transformation by modernizing the applications and infrastructure and for this great organization we are looking HEAD of IT.

Key responsibilities

• Define the technology strategy, vision and roadmap in alignment with The FIRM’s business strategy.
• Identify emerging technologies that would help The FIRM deliver its digital business strategy.
• Lead technology innovation to explore how these emerging technologies can transform the business.
• Leverage trendspotting to anticipate how technological and non-technological trends could help The FIRM prepare for and navigate change and disruption.
• Decide which technologies to invest in and procure, including making the business case.
• Evolve architecture to support the introduction of new technologies to enable the digital business strategy.
• Assess the potential risk of bringing new and emerging technologies into the organization and determine how to mitigate it.
• Manage technology vendors for the software and hardware procured.
• Running and maintaining IT operations through all or some of the following: IT service management (ITSM), vendor management, data center, telecommunications and security
• Assisting in developing the vision and roadmap to execute current and future company goals and objectives to provide the best technology
• Ensuring that internal and external systems are running and performing as they should by actively monitoring and responding to incidents that might affect highly available and performant systems
• Engaging in major decisions and procurement of technology centered around technology modernization, optimization and consolidation, and major IT systems, such as CRM or ERP

Experience

• Educated to degree level with experience of working in a private-sector IT organization.
• Identification and successful deployment of new IT technologies and development processes in a medium to large IT organization.
• Staff management, ideally running a department of 10 or more individuals
• A wide understanding of IT technology and vendors combined with the ability to evangelize new developments to both technical and nontechnical audiences.
• Strong business acumen.
• Experience in leading digital business strategy. An MBA would be desirable, as would knowledge of the Energy logistics/distribution industry.
• Management of vendor relationships and negotiating with vendors. Experience (continue)
• High level of energy and self-motivation to manage complex multinational tasks
• Advanced level of MS Office Programs is MUST
• Experience in using SAP system
• Resides in İstanbul is preferred

Önemli Not1: Veri tabanımızda sürekli bulunmak ve iş fırsatlarından yararlanabilmek için CV'lerinizi lütfen www.torchconsultancy.com adresinden veri tabanımıza kayıt etmeyi unutmayınız.

Önemli Not2: LinkedIn üzerinden elektronik olarak ileteceğiniz kişisel bilgileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuat çerçevesinde, Torch Consultancy tarafından yalnızca şirketimizden talep ettiğiniz hizmetlerin sunulabilmesi ve bu hizmetlerin sürekliliğinin sağlanması amaçlarıyla saklanabilecek, işlenebilecek ve verilen servisin gerektirdiği hallerde yurtiçinde ve yurtdışında yerleşik 3. kişilerle paylaşılabilecek olup, kişisel verileriniz hiçbir şekilde hukuka ve dürüstlük kuralına aykırı şekilde başkaları ile paylaşılmayacak ve işleme sebebi dışında başka amaçlarla kullanılmayacaktır. Kişisel verileriniz yalnızca işleme amacının gerekli kıldığı süre boyunca saklanacak olup talebiniz üzerine silinecek veya imha edilecektir. Detaylı bilgiye https://www.torchconsultancy.com/sp/kisisel-verilerin-islenmesi linkinden ulaşabilirsiniz. Bu işe başvurarak, özgeçmişinizin veritabanımızda yer almasını kabul etmiş olduğunuzu bildirmek isteriz.